VIDEO
How APS Turned High-Bill Calls Into Trust-Building Moments, Lifting CX Scores by 7%
High-bill calls are the moments customer trust is won or lost. APS, one of the largest utilities in the Southwest, rebuilt that moment with Bidgely's High Bill Analyzer.
In this short interview, Brenda Carter, Manager of Customer Resolution, Training and Compliance at APS, walks through how her team moved beyond temperature talking points to pinpoint exactly what's driving a customer's bill (from a pool pump running on peak to a heating spike) in seconds, not minutes.
Turn AMI Data Into Actionable Intelligence
Transform raw AMI and meter data into appliance-level insight utilities can use to improve programs, planning, and customer engagement.
Move From Estimates to Measured Outcomes
Replace assumptions with data-backed insight that quantifies savings, load impact, and customer behavior.
Turn Data Volume Into Strategic Advantage
Harness billions of meter reads to support faster, better decision-making across the enterprise.
Fueling insights for 45+ utilities and over 38 million consumers.
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