Every drop counts. Every customer interaction matters.
Empower consumers with AI-powered water insights that improve transparency, detect leaks, reduce waste and build trust.
Empower consumers with AI-powered water insights that improve transparency, detect leaks, reduce waste and build trust.
Recent scrutiny over rising water bills has put every retailer's customer relationship under a microscope. Utilities are under pressure to:
Reduce bill shockHelp customers understand cost increases before they escalate into complaints.
Improve customer trustShift the conversation from rising bills to transparency and empowerment.
Detect leaks soonerFind hidden waste before it shows up on a customer's bill.
Meet conservation goalsSupport regulatory expectations for efficiency and reduced water loss.
For over a decade, Bidgely has partnered with 45+ utilities to serve over 38 million consumers with behind-the-meter consumption insights.
Delivering AI-powered customer engagement for one of the world's leading digital utilities.
Bidgely's Water CX Solution helps providers proactively engage customers — all without additional in-home hardware. Our patented disaggregation engine itemizes every household's consumption into clear categories: toilets & flushes, showers & baths, irrigation, pool, washing appliances, and always-on/leakage.
A self-serve web dashboard gives customers a category-by-category usage breakdown, bill history and projections, a similar-homes comparison and tailored, personalised recommendations — e.g. "Your home's Showers & Baths account for 40% of your usage. Consider installing a water-efficient showerhead."
Automated Leak Alerts flag running toilets, dripping faucets or faulty irrigation the moment an issue is detected, with High Bill and Bill Projection alerts sent mid-cycle to head off bill shock before it happens — no additional hardware required.
Peer comparisons and personalised tips - delivered via web, monthly email summaries and printed Home Water Reports with a QR-code path to the digital portal — drive measurable savings while a CSR Portal turns support calls into trust-building "water advisor" conversations that cut resolution time by 30 minutes.
A closer look at how UtilityAI™ for Water works end to end — from raw meter data to the customer's inbox and the CSR's screen.
Our patented AI creates a unique profile for every household from smart meter data alone — no additional hardware. It itemizes consumption into clear categories:
A self-serve portal that helps customers understand their bill and find ways to save:
Proactive, personalised email touchpoints that put insight in the customer's inbox before a bill becomes a complaint:
Turns call center agents into water advisors, resolving calls faster and building trust on every call:
Digital and paper reports that educate and motivate customers to conserve:
Bidgely is at the forefront of AI-driven transformation for the utility sector. By leveraging AI-ML, we convert standard smart meter data into high-value insights. For water retailers, this means the ability to solve for scarcity, curb leakage, and offer customers a level of clarity that drives conservation and reduces bill-related friction. We help utilities move beyond basic utility service to becoming trusted, proactive advisors.