An Interview with Barb Modey, Customer Satisfaction Market Research Manager at PacifiCorp
PacifiCorp’s Barb Modey describes how Bidgely’s Business Energy Reports transformed Rocky Mountain Power’s SMB customer communications to a cadence of consistent, targeted and personalized monthly emails that yielded higher customer satisfaction across all metrics. RMP’s SMB-customer-focused approach proved more cost-effective than traditional methods, increased program participation and created a more engaged customer base.
