Inside APS's Call Center: How Appliance-Level Insights Reframed the High-Bill Conversation
High-bill calls are where customer trust is won or lost. Arizona Public Service (APS) embedded Bidgely's High Bill Analyzer into its call center workflows to give advisors exact, appliance-level answers for every bill spike.
The payoff: a 7% CX lift on calls using HBA, an 82% advisor experience score (4.1 / 5), and a tool agents named their favorite of the year.
Get the snapshot to see how APS did it.
