Turning Smart Meter Data Into Customer Engagement at Scale
PSEG Long Island's Lou DeBrino and Bidgely's Ted Nielsen join EEI's Electric Perspectives to discuss how utilities are turning smart meter data into actionable customer insights.
- Use AMI data to show customers what is driving their bill, not just how much they owe.
- Deliver personalized energy alerts tied to actual appliance usage, including HVAC, pool pumps and EV charging.
- Support time-of-day rate adoption with specific guidance on what customers can shift and when.
- Arm call center teams with the same premise-level insights customers see in digital channels.
- Explore how AI, GenAI and edge intelligence can improve customer experience, affordability and grid reliability.
