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Removing Risk from Rate Innovation
During the webinar "The Last Mile: How PNM is Leveraging AMI Data for Device-Level Insight and Optimized TOU Rates," Patty Torres and Denine Rothman discussed PNM’s Time of Day (TOD) pilot. They explained how they overcame past regulatory denials by presenting pilot results to gain approval. The program includes a risk-free bill guarantee and promotes customer engagement through tools supported by cellular meters.
Highlights included customer education, behavioral changes from TOU rates, and participant savings. They also addressed device-level insights, EV load impacts, and integration with PNM’s AMI rollout.
