WATCH ON DEMAND
Empower customers with AI-driven insights that explain high energy bills through intelligent IVR.
High-bill inquiries are among the most common reasons customers contact their utility provider. This demo showcases how Bidgely's AI-powered IVR delivers instant, personalized explanations by identifying the key factors contributing to increased energy usage. Customers can quickly understand their bills through appliance-level insights, seasonal comparisons, and intelligent recommendations—all without speaking to an agent.
By combining AI with detailed energy analytics, utilities can improve self-service experiences, reduce call center volume, and provide customers with faster, more accurate answers. The result is greater customer satisfaction, increased operational efficiency, and a more engaging digital support experience.
