Ask anything. Answer everything.
Agentic CX enriches the systems and people customers already rely on.
An energy assistant that knows the “why” behind the bill.
Prevent Escalation with Chat using real usage data and UtilityAI™ agent calculations, not canned responses.
- Explains high bills using personal appliance-level usage, not averages
- Answers rate and program questions against a customer's current enrollments
- Lifts CSAT while reducing live-agent escalations, operational costs, and pressure on rates
Smart enough to resolve calls, not just route them.
Contain Issues with IVR by answering customer questions before they need an agent.
- Understands natural, conversational questions, without menu diving or keyword prompts
- Connects to the IVR platform you already use, with no rip and replace
- Turns your IVR into a true first line of resolution, not just a router
Turn every rep into your best rep.
Accelerate Resolution for CSRs by giving them an AI assistant that understands the customer before the call begins.
- Surfaces real usage drivers behind a high bill the moment the call comes in
- Answers rate and program questions using the customer's actual plan, with no lookup required
- Delivers the same expert-level answers on a representative's first day or in their fifteenth year