01 · OVERVIEW · 3 min
Partnership & Company Overview
The Entergy + Bidgely opportunity and platform story.
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Next-Generation Usage Management
Make affordability actionable for
every customer.
Give Entergy customers the personalized, appliance-level context they need to understand why bills change, how they can save, and which programs fit them..
Personalized Usage Management
High-Bill Self-Service
Home Energy Reports
TOU Coaching
Already Underway With Entergy New Orleans
Next Gen CX begins with personalized usage management.
Prove what works. Scale what matters.
Entergy New Orleans sets a real-world example of how to get data, experience and measurement right and extend personalized usage insights into high-bill support, TOU and more.
Affordability Solutions
Make every bill easier to understand and manage.
Customers cannot manage what they cannot see. Personalized usage management turns whole-home AMI data into clear, appliance-level explanations and relevant actions — helping Entergy customers self-serve before bill confusion becomes a call.
Understand the Bill
Show customers which appliances, weather patterns and behaviors are driving changes in cost — not another generic usage graph.
Bill Transparency · High Bill · Self-Service
Know What to Do Next
Translate insight into personalized recommendations customers can actually use to reduce energy costs and improve efficiency.
Next-Best Action · Savings · Engagement
Match the Right Offer
Use actual household usage and equipment characteristics to surface the rates, programs and assistance most relevant to each customer.
TOU · EE · DR · LMI · Program Targeting
Personalization Entergy customers already expect applied to energy.
Build a dynamic customer energy profile that surfaces the right insight, rate or program for each household across web, mobile, email, alerts and the call center.
The Missing Layer
Move from whole-home usage to appliance-level context.
Behind-the-meter disaggregation gives Entergy the detail needed to explain high bills, personalize recommendations, target programs and coach TOU behavior without asking customers to decipher raw interval data themselves.
Security + Enterprise Architecture
Deployed in your cloud. Activated across Entergy.
A shared intelligence foundation designed for Entergy's cloud environment preserves the data, applications and channels Entergy already owns, but centralizes intelligence to let each operational department activate local use cases.
Utility Proof Points
Modernization has to show measurable value.
Relevant utility examples across high-bill CX, personalized engagement, TOU and modernized HER programs — the outcomes Entergy's team asked to see front and center.
High-Bill Customer Experience
Turn high-bill calls into trust-building moments.
APS embedded Bidgely's High Bill Analyzer into call-center workflows so advisors could explain bill spikes with appliance-level context. Calls using the tool delivered a measurable lift in customer experience.
+7%
CX lift on calls using High Bill Analyzer
Personalized TOU + Usage Management
Use personalized customer profiles to make modern rates easier to adopt.
PSEG Long Island used Bidgely personalization to deliver customized rate comparisons and customer-specific guidance, helping customers understand and act on Time-of-Day rates.
250K+
customized rate-comparison emails delivered
DSM + Customer Engagement
Turn customer data into more targeted programs and better experiences.
Hear utility leaders discuss how customer intelligence can connect engagement, program targeting and DSM performance — closely aligned to Entergy's usage-management priorities.
CX + DSM
customer intelligence applied across program journeys
Southeast U.S. IOU
HER + CX + TOU Modernization
Modernize in phases — then reuse the same platform for what's next.
A Southeast U.S. IOU began with digital CX, migrated its HER program, and then extended the same personalized appliance-level insights into TOU promotion and coaching.
124%
of contracted year-one savings target achieved
Let’s shape what’s next for Entergy.
Connect with our team to explore how these capabilities can come together around Entergy’s customers, programs and priorities.
Stevie Rosen
Director of Innovation
Enrique Genao
Director of Sales
A single foundation that creates clarity for customers and flexibility for Entergy.
Give customers the information to understand their bills, take the right action and connect to the right rate or program — while giving Entergy one reusable foundation for CX, HERs, TOU and what comes next.