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Personalize Every Customer Energy Experience
Give customers and service teams actionable energy insights across digital channels, alerts, and call center interactions.
Bidgely's Customer Experience solution brings personalized energy intelligence across digital customer experiences, proactive alerts, and call center tools. Customers can view projected bills, explore appliance-level usage, compare consumption, and receive recommendations tailored to their individual energy profile.
Throughout the billing cycle, personalized alerts help customers stay ahead of potential high bills. Bill projections, budget notifications, usage insights, and appliance-specific recommendations give customers opportunities to take action before the end of the month. Relevant programs can also be promoted based on the appliances and usage patterns detected for each customer.
For call center teams, Bidgely provides a detailed view of bill and usage drivers, including comparisons with previous bills and seasonal factors, appliance-level consumption, and rate plan information. These insights help agents explain bill changes, resolve customer concerns, and provide more relevant guidance.
The experience can be delivered through standalone web portals or integrated into existing utility websites, mobile applications, and call center tools, enabling utilities to create a consistent, personalized energy experience across customer touchpoints.
Personalized Energy Insights
Help customers understand their bills and usage with appliance-level breakdowns, comparisons, and recommendations tailored to their energy profile.
Proactive Customer Engagement
Use bill projections, budget alerts, and personalized tips to help customers take action before high bills become a concern.
Smarter Call Center Support
Give agents the usage and bill insights they need to explain changes, resolve concerns, and provide personalized guidance.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
