A better approach to data, personalization, and AI
Most utilities have invested in modernizing their customer operations tech. Far fewer have turned that modernization into measurable results.
A global survey of 400 utilities and energy retailers across 14 markets set out to find out why, and what sets the leaders apart.
Join Ted Nielsen, Chief Technical Officer at Bidgely, for a live fireside chat with IDC guest speaker Gaia Gallotti, Research Director, Energy Insights at IDC, on Thursday, December 3 at 11:00 a.m. ET.
What you'll take away
- ✓ How far utilities have really come in transforming CX technology and operations
- ✓ How the leaders approach data, personalization, and AI differently
- ✓ What it takes to move from a standardized platform to an intelligent one that delivers value
“Most utilities have moved beyond disconnected systems, but only a quarter have reached the level where real-time data and embedded intelligence have reshaped operations.”
Source: IDC InfoBrief, sponsored by Bidgely, From Patchwork to Platform, Doc #EUR254952326-IB, October 2026.
Planning your next phase of CX or customer-operations investment? You'll leave with a clear benchmark for where you stand and where to focus next.
