Understand what’s
driving usage.
Break total gas consumption into appliance-level insights for each home — heating, water heating, and other major loads.
Jobs to Be Done
From gas consumption data to actionable intelligence.
The data you need is already in every meter read. Decode it, decompose it by appliance, and put it to work.
Understand what’s
Improve
customer experience.
Equip CSRs and digital channels with the data needed to explain high bills and resolve issues quickly.
Target the
right programs.
Identify customers with inefficient heating or high usage patterns and match them to the programs that fit.
Deliver
measurable savings.
Drive therm reduction, cost savings, and faster program impact through precision insights — not broad assumptions.
Use Cases
What UtilityAI makes possible with gas data.
Each use case runs on the same disaggregation engine — so your CX, EE, and digital teams operate from the same source of truth, all the way down to the appliance.
Appliance-Level Gas Insights
See beyond the meter.
Gas data is typically limited to monthly consumption — making it difficult to understand what's actually driving usage.
- Disaggregate gas usage into major appliance categories
- Identify heating, water heating, and other key loads
- Provide a complete view of customer energy behavior
High Bill Resolution & Customer Experience
Turn high bill calls into trust-building moments.
Customers don't understand their gas bills — and agents lack the data to explain them clearly.
- Appliance-level insights for major gas loads
- High Bill Analyzer to identify root causes
- Resolve calls faster and turn high-bill calls into trust-building touchpoints
Energy Efficiency & Program Targeting
Target efficiency programs with precision.
Without appliance-level visibility, programs rely on broad assumptions and miss high-impact opportunities.
- Identify inefficient heating systems and high usage homes
- Target customers most likely to benefit from efficiency programs
- Improve program uptake and therm savings
Digital Engagement & Self-Service
Give customers clarity — and control.
Customers lack actionable insights to change behavior or reduce usage.
- Personalized insights tied to actual usage
- Digital tools that guide customers to relevant actions
- Reduced call center volume through self-service
Agentic Automation in Gas Disaggregation
Continuously identify issues and opportunities at scale.
Bidgely’s agentic layer monitors your gas customer base around the clock — flagging anomalies, surfacing program-eligible homes, and routing the right insight to the right team without manual effort.
Disaggregation Engine
17+ Patents
Powering appliance-level insights from AMI and non-smart meter data
Usage Detection Agent
Continuously analyzes gas consumption to identify appliance-level patterns — heating, water heating, and other major loads — and surfaces changes as they happen.
High Bill Investigation Agent
Automatically flags bill anomalies and identifies likely root causes at the appliance level — so CSRs walk into every call already knowing the answer.
Program Targeting Agent
Matches customers to efficiency and savings programs based on actual gas usage and appliance profiles — not assumptions or broad demographic segments.
GenAI for Gas Customers
Make gas usage simple to understand — for every customer.
Every answer — to a customer or a CSR — is grounded in that home’s actual appliance-level usage, not a generic LLM prompt.
Energy Assistant (Customer-Facing)
Explains gas usage in plain language. Example: “Your heating system is driving most of your gas usage this month due to colder temperatures. Improving insulation or adjusting thermostat settings could reduce your bill.”
CSR Copilot
Instantly surfaces appliance-level insights during calls — so agents can explain bills clearly, recommend next steps, and resolve in one touch instead of three.
Bill & Usage Explainer
Bill breakdowns and usage charts with embedded natural-language explanations. Customers tap any spike or line item and get a plain-English reason — powered by the same disaggregation that drives your CSR tools.
Proven Results
From gas data to measurable outcomes.
Peer Utilities:
Gas Disaggregation · High Bill Resolution
Large Gas Utility
With only monthly bill-level visibility, this utility’s CSRs were stuck explaining gas spikes they couldn’t actually see — and program teams were targeting efficiency offers without knowing which homes had inefficient heating. Bidgely’s disaggregation gave both teams appliance-level intelligence built on the same data they already had.
17+
Patents in energy disaggregation behind every appliance-level insight
“Bidgely turned our gas bills into a conversation we could actually have with customers — at the appliance level. Our CSRs resolve faster, and our EE team finally knows which homes to target.”
17+
Patents in energy disaggregation
50%+
Reduction in high-bill calls (placeholder — confirm with case)
30%
Reduction in average CSR handle time (placeholder — confirm with case)
100%
Of customers get appliance-level visibility
Resources
-
Webinar
How FortisBC Transformed a Program Reset into AI-Driven Excellence
FortisBC's efficiency program faced a familiar problem: it had the right intent, but was leaking money and reaching the wrong customers. Under pressure to deliver measurable outcomes, the team needed to move from fragmented execution to a scalable, efficient program strategy. On May 28, learn how FortisBC evolved from a ... -
Solution Brief
Bidgely Edge Intelligence Platform
Utilities face mounting pressure to detect emerging loads like EVs and behind-the-meter solar, and to scale analytics across millions of meters without growing cloud costs. AMI 2.0 introduces on-meter compute, enabling a new model for real-time intelligence at the grid edge. Bidgely's Distributed Intelligence platform deploys purpose-built software agents directly ... -
Video
The Energy Advisor Pivot: Succeeding in the age of Volatility, with AI (copy)
In this keynote, Nipun Jain explores how utilities can overcome the "Triple Squeeze" of hyper-volatility and new DER loads by pivoting toward an AI-driven advisor model. By transforming raw smart meter data into actionable intelligence, utilities can solve the paradox of green abundance where consumers often pay more despite negative ... -
Article
Decarbonization: Six Utility Strategies
Outlines how leveraging AI, customer-level data, and flexible loads can align operational reliability, policy objectives, and customer expectations. -
Video
UtilityAI™ In-Depth: Bidgely - Itron Partnership Equips Utilities to Optimize AMI Data
Explains how the combined strengths enable utilities to unlock new value from AMI deployments through edge intelligence and enterprise analytics. -
Video
Building Resiliency: UtilityAI™ Across DSM, CX, EV, T&D, and DER
The platform ensures a coordinated response to grid events by informing DSM targeting, empowering call centers, and directing marketing. -
Video
AI-Powered Grid Planning at the Home Appliance Level
AI-powered disaggregation provides planners with highly accurate inputs for grid models that support better asset planning and DER integration. -
Video
Highlights: Becoming a Digital Utility (DistribuTECH Plus)
Distills lessons emphasizing that modern utilities must be stakeholder-led and integrated, requiring cohesive digital transformation strategies for scalable outcomes. -
Article
AI-Powered Smart Alerts: Dynamic Customer Engagement
Deliver timely, personalized engagement that drives energy savings and program participation by reaching customers at the right moment. -
Article
UtilityAI™ Lead Generation for Energy Retailers
Bidgely's UtilityAI™ helps energy retailers in competitive markets prove value and diversify revenue by targeting customers with personalized offers.