An energy assistant that knows the "why" behind the bill.
Agentic CX Chat is an energy assistant that provides personalized answers grounded in each customer's own usage, appliance-level energy data, rates, and program enrollments. It can explain high bills using actual usage rather than averages, answer rate and program questions, and guide customers through EV and solar decisions using UtilityAI agent calculations. The experience runs within the web and mobile environments customers already use, allowing utilities to add personalized energy assistance without requiring customers to download or learn a new experience. Powered by five specialized UtilityAI agents and automatic agent routing, Agentic CX Chat can address questions about bills, savings, solar, EVs, and rate plans while grounding responses in pre-computed UtilityAI data and deferring to a scripted response or live agent when confidence is below the defined threshold.
