Scaling AI in Utilities: From High Bill Insights to Enterprise-Wide Transformation
A better customer experience was just the beginning.
In this episode, Arizona Public Service's (APS) Venkat Nimala and Bidgely's Kartik Murthy explore how an AI solution designed to explain high energy bills evolved into a broader strategy for utility-wide innovation. What started as a customer service initiative has become the foundation for scaling AI across grid operations, forecasting, customer engagement, and enterprise decision-making.
