SOLUTION BRIEF
Accelerate With Agentic CX CSR
Give CSRs real-time appliance and energy intelligence to resolve customer questions faster, reduce lookup time, and deliver more personalized support.
Turn every rep into your best rep.
Agentic CX CSR gives customer service representatives real-time appliance and DER intelligence to provide faster, more personalized support when customers call. It surfaces the usage drivers behind high bills and answers rate and program questions against the customer's actual enrollments without requiring manual lookup, allowing CSRs to educate customers about their appliances and guide them toward upgrades, weatherization, rebates, and electrification programs. By putting personalized context directly in front of representatives, Agentic CX CSR helps accelerate First Call Resolution, reduce Average Handle Time, reduce truck rolls, and support more informed customer conversations. It integrates through web, widget, or API into the CSR's existing web console, CIS, or CRM, with context surfaced seamlessly within the systems representatives already use.
Accelerate First Call Resolution
Put real-time appliance and DER intelligence in front of reps so they can resolve customer questions with greater context.
Reduce Average Handle Time
Replace manual lookups with personalized customer context that helps CSRs get to the answer faster.
Empower Every Rep With Energy Intelligence
Give CSRs actionable insights to explain bills, answer rate and program questions, and guide customers toward relevant solutions.
Download Playbook
Fueling insights for 45+ utilities and over 38 million consumers.
