SOLUTION BRIEF
Bidgely CX+ Solution Brief
Guide customers confidently through the energy transition while improving operational efficiency with UtilityAIâ„¢ and GenAI.
Deliver a Smarter, Scalable Utility Customer Experience
As rate plans, electrification, and distributed energy resources (DERs) expand, CX complexity is skyrocketing. Customers face more choices, more confusion, and more bill volatility—creating an urgent need to replace one-size-fits-all communications with clear, personalized guidance at scale. Bidgely CX+ combines the UtilityAI™ platform with Generative AI to deliver timely, relevant energy insights across every channel. By empowering customers with clear, actionable guidance and equipping teams with intelligent support tools, utilities can tackle CX complexity, cut through confusion, and control costs while improving satisfaction and program performance.
Deliver Personalized Energy Insights at Scale
Provide each eligible customer with tailored recommendations based on their actual usage patterns.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust, reduce confusion, and support higher satisfaction.
Turn Customer Experience Into a Grid Resource
Leverage CX insights to drive adoption of programs that also support operational and planning goals.
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Fueling insights for 45+ utilities and over 38 million consumers.
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