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Customer Experience (CX) Scorecard

A comprehensive framework for utilities to benchmark performance and measure digital engagement success.

Benchmark Digital Customer Engagement

Use this scorecard to evaluate the impact of personalization and AI on satisfaction, trust, and program participation.

Deploy domain-trained AI designed specifically for utility data, workflows, and regulatory environments.

Move from proof-of-concepts to production systems that deliver measurable, repeatable value.

Provide each eligible customer with tailored recommendations based on their actual usage patterns.

Fueling insights for 45+ utilities and over 38 million consumers.

Don't let your operational investments stall. Find out how to unlock ROI, reliability, and resilience across your utility.