VIDEO
OG&E Transforms Customer Experience With Behind-the-Meter Intelligence
Kirby Brinlee, Director of Customer Experience at OG&E, shares how behind-the-meter intelligence has changed the relationship between the utility and its customers. They can now show customers their own data revealing the specific appliances and energy use habits that are contributing to their energy costs. Brinlee describes how that transparency has built trust, lifted customer satisfaction scores, and turned the time-of-use journey into a genuine partnership.
OG&E Kirby Brinlee, Director of Customer Experience
Kirby Brinlee, Director of Customer Experience at OG&E, shares how behind-the-meter intelligence has changed the relationship between the utility and its customers. They can now show customers their own data revealing the specific appliances and energy use habits that are contributing to their energy costs. Brinlee describes how that transparency has built trust, lifted customer satisfaction scores, and turned the time-of-use journey into a genuine partnership.
Personalized Home Comparisons
Show customers how their energy use compares with similar homes using transparent, data-driven comparisons.
Actionable Efficiency Insights
Identify appliance-level opportunities and provide personalized recommendations that help customers reduce energy use.
Measurable Energy Savings
Support structured behavioral programs with randomized control trials and performance measurement against energy efficiency goals.
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