CASE STUDY
Rocky Mountain Power AI-Powered HER Success
Details how Rocky Mountain Power’s AI‑powered iHER program for non‑smart‑meter customers delivered substantial savings.
AI-iHER Program Roll Out Highlights
The iHER program for non-smart-meter customers achieved 41 GWh of savings and delivered 25% lower costs compared to conventional reports.
Reduce Bill Shock and High-Bill Calls
Proactively identify usage drivers behind high bills and deliver targeted, personalized customer communications.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust, reduce confusion, and support higher satisfaction.
Deliver Personalized Energy Insights at Scale
Provide each eligible customer with tailored recommendations based on their actual usage patterns.
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Fueling insights for 45+ utilities and over 38 million consumers.
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