PODCAST
Scaling AI in Utilities: From High Bill Insights to Enterprise-Wide Transformation
A better customer experience was just the beginning. In this episode, Arizona Public Service's (APS) Venkata Nimmala and Bidgely's Kartik Moorthy explore how an AI solution designed to explain high energy bills evolved into a broader strategy for utility-wide innovation. What started as a customer service initiative has become the foundation for scaling AI across grid operations, forecasting, customer engagement, and enterprise decision-making.
Scaling AI in Utilities: From High Bill Insights to Enterprise-Wide Transformation
A better customer experience was just the beginning.
In this episode, Arizona Public Service's (APS) Venkat Nimala and Bidgely's Kartik Murthy explore how an AI solution designed to explain high energy bills evolved into a broader strategy for utility-wide innovation. What started as a customer service initiative has become the foundation for scaling AI across grid operations, forecasting, customer engagement, and enterprise decision-making.
Turn AMI Data Into Actionable Intelligence
Transform raw meter data into appliance-level insights customers and utility teams can actually use.
Deliver Personalized Energy Insights at Scale
Provide tailored recommendations based on each customer’s actual usage patterns, from HVAC to EV charging.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust and reduce bill confusion.
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Fueling insights for 45+ utilities and over 38 million consumers.
