SOLUTION BRIEF
Personalize Every Customer Energy Conversation
SOLUTION BRIEF
Agentic CX Chat is an energy assistant that provides personalized answers grounded in each customer's own usage, appliance-level energy data, rates, and program enrollments. It can explain high bills using actual usage rather than averages, answer rate and program questions, and guide customers through EV and solar decisions using UtilityAI agent calculations. The experience runs within the web and mobile environments customers already use, allowing utilities to add personalized energy assistance without requiring customers to download or learn a new experience. Powered by five specialized UtilityAI agents and automatic agent routing, Agentic CX Chat can address questions about bills, savings, solar, EVs, and rate plans while grounding responses in pre-computed UtilityAI data and deferring to a scripted response or live agent when confidence is below the defined threshold.
Personalized Energy Answers
Explain bills and usage with customer-specific, appliance-level intelligence instead of generic responses.
Reduce High-Bill Calls
Give customers personalized insights into their home, appliances, and DERs to help answer questions before they become service calls.
Guide Smarter Energy Decisions
Help customers evaluate EV and solar opportunities, explore rate options, and turn complex energy decisions into simple outcomes.
Fueling insights for 45+ utilities and over 38 million consumers.
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