Agentic CX for Utility Customer Experience

Your customers get instant, personal answers from their bank, their pharmacy, and online stores. From their utility, they get a dashboard, a report, or hold music. When customers can't get an instant, personal answer online, the question lands in your call center. Utility customer satisfaction hit 499 out of 1,000 in 2025, the lowest J.D. Power has ever recorded. Agentic CX delivers the instant, personalized AI-powered experience customers already expect, across chat, IVR, and the call center. Five specialized UtilityAI agents answer the questions that drive calls, from "Why is my bill so high?" to "Is solar worth it?" Every answer is grounded in behind-the-meter, appliance-level data, not an average or a guess. Get the brief to see how Agentic CX prevents calls, contains them in IVR, accelerates resolution with reps, and works with the CCaaS platform you already use.