From AI to ACV: Build, Sell, and Renew the Next Generation of Utility CX

Utilities are under pressure to modernize customer experience, reduce high-bill call volume, and guide customers through increasingly complex rates and distributed energy resources. This session shows systems integrators how Bidgely’s GenAI-powered CX portfolio including intelligent IVR, agent-assist tools, High Bill Analyzer, personalized digital journeys, and custom AI agents turns a utility’s own meter data into fast, specific, customer-ready answers. Because the solutions connect through APIs and MCP and can plug into platforms such as Genesys, Amazon Connect, NICE, and PolyAI, partners can help utilities modernize without a rip-and-replace project. More importantly, you’ll see how to turn that capability into a repeatable business. Bidgely creates multiple partner revenue paths across advisory, implementation, integration, custom applications, reselling, and ongoing expansion. Partners can increase deal size and earn commissionable revenue by adding CX use cases to existing utility accounts, become the trusted advisor for practical GenAI adoption, and build durable customer relationships as utilities expand from call-center modernization into proactive engagement, energy efficiency, TOU coaching, grid intelligence, and new AI-agent applications. We’ll close with concrete examples, proof points, and a playbook for identifying target accounts and moving from interest to a joint sale.