SOLUTION BRIEF
Contain With Agentic CX IVR
Smart enough to resolve calls, not just route them.
Agentic CX IVR transforms the traditional IVR into a conversational experience that can understand natural-language questions and resolve customer calls using personalized energy intelligence. Instead of relying on rigid menu trees, keyword prompts, or generic scripts, it can address questions such as why a customer's bill is high and resolve the call in one pass rather than automatically routing it to a CSR. Agentic CX IVR works with existing GenAI-capable IVR and CCaaS platforms without requiring migration, a new phone number, or changes to existing call-routing patterns, while unresolved calls can receive a warm handoff to a CSR with full context. Powered by pre-computed UtilityAI data, the experience delivers real-time voice responses and uses defined failure-mode responses and configurable prompts to provide a contextual customer experience.
First Call Resolution
Turn your IVR into a true FCR tool that resolves customer questions with contextual energy intelligence instead of routing every call to a CSR.
Intelligent Call Containment
Resolve high-bill inquiries at the IVR level with customer-specific context instead of generic scripted responses.
Lower Cost to Serve
Leverage your existing IVR and CX infrastructure to reduce unnecessary transfers and lower the cost of handling customer calls.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
