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Agentic CX That Builds Trust & Unlocks Affordability
A fully tailored experience across chat, IVR and the call center.
Agentic CX brings personalized energy intelligence to every customer interaction across chat, IVR, and the call center. Instead of relying on generic account information or scripted responses, Agentic CX uses customer-specific energy insights to understand the reasons behind bills, answer complex questions, and provide more relevant guidance.
Personalized Customer Answers
Give customers answers grounded in their own energy usage and circumstances instead of generic responses.
Intelligent Resolution Across Channels
Bring personalized energy intelligence into chat, IVR, and customer service to help resolve questions wherever customers engage.
Smarter Customer Service
Give customer service representatives the context they need to resolve issues faster and deliver more informed support.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
