VIDEO
Crawl, Walk, Run: How Fortis BC Built My Energy Use 2.0
Alicia Hearn, Program Manager of Conservation Education and Outreach at FortisBC, shares how a phased rollout of the utility's My Energy Use 2.0 program delivered a new energy insights experience to FortisBC customers in a matter of months. She describes the benefits that the utility has seen from showing customers how and where they use energy together with personalized recommendations and advice. The result has been low call volumes, positive customer feedback, and a clearer path to engaging customers with the right message and programs.
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