Empowering Customer Experience and CSRs with GenAI: Energy Assistant Demo

High bill calls remain one of the most persistent and costly challenges for utilities—driving call center volume, increasing average handle time, and eroding customer trust. In this demo, we showcase Bidgely’s GenAI-powered Energy Assistant: an AI-driven chatbot designed specifically for utilities to deliver fast, accurate, and personalized explanations of energy usage. By combining AMI data with appliance-level disaggregation and domain-trained AI, the Energy Assistant enables customers to: Understand exactly what is driving their bill increases Identify specific appliances and behaviors contributing to higher usage Receive clear, contextual explanations in natural language Take action with personalized recommendations to reduce costs For customer service teams, this translates to fewer high bill calls, faster resolution times, and more consistent, high-quality interactions—whether handled through self-service or assisted channels. The result: improved customer satisfaction, reduced operational costs, and a scalable approach to delivering transparency and trust in an era of rising energy bills.