PODCAST
Turning customer data into grid intelligence
How PSEG Long Island used AI to deepen its customer relationships.
Utilities across the country are increasingly turning to time-of-day rates as electricity demand grows and delivery costs rise. But a harder challenge is giving customers the tools to save money under those new rates. In this second episode of a four-part series with Bidgely, Stephen Lacey talks with Lou DeBrino, Vice President of Customer Operations at PSEG Long Island, and Ted Nielsen, Chief Product Officer at Bidgely.
Turn AMI Data Into Actionable Intelligence
Transform raw meter data into appliance-level insights customers and utility teams can actually use.
Deliver Personalized Energy Insights at Scale
Provide tailored recommendations based on each customer’s actual usage patterns, from HVAC to EV charging.
Improve Customer Satisfaction With Transparent Insight
Help customers understand their energy use in clear, relatable terms that build trust and reduce bill confusion.
Bidgely's AI fuels insights for 45+ utilities and their 38 million consumers.
