A fully tailored customer experience across chat, IVR, and the call center.
Agentic CX gives utilities a fully tailored customer experience across chat, IVR, and the call center, powered by individual-level, behind-the-meter energy intelligence. Instead of relying on generic account-level information, Agentic CX helps utilities understand the real reasons behind a customer's bill and deliver personalized answers, recommendations, and support at every interaction. The platform brings together five specialized UtilityAI agents—High Bill Analyzer, Home Bill Optimizer, What-If Solar, What-If EV, and Best Rate—to address questions around bills, savings, solar, EVs, and rate plans. Built to prevent, contain, and accelerate, Agentic CX enriches the systems customers and utility teams already rely on, including web and mobile experiences, IVR platforms, and CSR environments, without requiring a rip and replace.
