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Bidgely AI: Customer Engagement for Grid Flexibility
In this Utility Dive webinar, Bidgely Strategy & Growth Lead Pauline Marcou and Senior Manager of Strategy & Growth, Behavioral, Hannah Courtney discussed how utilities can align value on both sides of the meter through customer engagement.
Today’s customers are pivotal players in the generation and smart use of electricity. The session examined how this transition is accelerating as electrification and decarbonization technologies continue to gain momentum.
With these realities in mind, the discussion highlighted why utilities need to significantly improve how they engage and partner with customers, including adopting a more holistic and integrated approach to meeting customer needs.
In this webinar, the speakers:
- Discussed how utilities can use all the tools at their disposal to engage customers, reduce costs, and keep the grid reliable.
- Shared results achieved by utilities that effectively engage consumers to build more responsive grids.
- Explored how utilities can successfully navigate the transition to a customer-centric grid.
