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Building the Digital Energy Retailer: Lessons From IDC’s Worldwide Utilities 2020 Predictions

IDC’s “Predictions Season” The beginning of a new year marks the culmination of IDC’s traditional “predictions season”, during which analyst teams come together to predict the top 10 technology trends for the next five years. It’s one of the most exciting periods of the year for IDC’ers, as we get to work with our peers […]

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European Utility Week 2019: The Energy Transition Is Happening in Customers’ Homes – Are Utilities in Control?

With Europe becoming the pioneer of energy transition, the European Utility Week (EUW) has evolved from a classic industry trade fair to a hotbed of energy innovation and thought leadership. This year’s Parisian event was no exception, with the emphasis on the transition bigger and bolder than ever before. Let’s define energy transition as the […]

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The Seven Components of A World-Class Utility Customer Experience Strategy

The Customer Experience (CX) landscape is constantly evolving. A few years ago, businesses based their competitiveness on branding and pricing. CX conversations were primarily confined to the hospitality industry, where elevated service levels enabled companies to acquire and retain customers. But as Forbes points out, “customer experience is the new brand”. With the explosion of […]

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utility customer service

The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the […]

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Bidgely Utility Artificial Intelligence

Utility AI leading the digital transformation from awareness to adoption of energy disaggregation

Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has crossed the chasm of early […]

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