Decarbonization has emerged as one of the defining utility trends of the decade. In fact, over the past three years, more than 20 utilities in the United States have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050, with some making commitments to do so as early as 2035. At the same […]
COVID-19: The Accelerator for Digital Resilience at Utilities
No business is beyond the reach of the ongoing global pandemic and the corresponding response by state and local governments. Utilities are navigating a complex set of challenges, from dramatically decreased energy consumption in the commercial sector, to increased energy and demand in the residential sector and mounting financial distress for many customers. In context, […]
Unlocking Value for Gas and Dual-Fuel Utilities with UtilityAI™
Unlocking Value for Gas and Dual-Fuel Utilities with UtilityAI™ Though smart meter infrastructure is most often associated with electric utilities, gas smart meters are also being deployed, and collecting sampling data at the same rate as electric smart meters. Though not yet as pervasive as electric smart meter infrastructure, the prevalence of gas smart meters […]
UtilityAI™: Paving the Road to Net Neutral Carbon
While there may not be a silver bullet for decarbonization, UtilityAI™ offers a tangible path towards achieving clean renewables commitments, and net-zero carbon emissions initiatives. In honor of Earth Day 2020, April 22nd, we’re rounding up our favorite decarbonization resources: WEBINAR: 5 Tips for a Successful Decarbonization Strategy Featuring Essie Snell, E Source April 22, […]
Rising to the Challenge by Engaging Customers
A MESSAGE FROM ABHAY GUPTA, CEO To Our Clients, Partners, and Friends, We realize these are trying times, as our global community deals with the tragic impact of the novel coronavirus (COVID-19). Our thoughts and prayers are with those most severely affected, and we want to lend our support in every way possible as our […]
How Utility CIOs Can Avoid Letting Valuable Energy Data Drown In The Data Lake
Originally published on Forbes.com. Access the full article here. As the volume of consumer data increases across global enterprises, advanced analytics is becoming the core of all corporate activities that empower companies to make smarter business decisions. MicroStrategy’s 2020 Global State of Enterprise Analytics Report (via Forbes) reveals 94% of enterprises globally agree that data analytics is […]
Building the Digital Energy Retailer: Lessons From IDC’s Worldwide Utilities 2020 Predictions
IDC’s “Predictions Season” The beginning of a new year marks the culmination of IDC’s traditional “predictions season”, during which analyst teams come together to predict the top 10 technology trends for the next five years. It’s one of the most exciting periods of the year for IDC’ers, as we get to work with our peers […]
European Utility Week 2019: The Energy Transition Is Happening in Customers’ Homes – Are Utilities in Control?
With Europe becoming the pioneer of energy transition, the European Utility Week (EUW) has evolved from a classic industry trade fair to a hotbed of energy innovation and thought leadership. This year’s Parisian event was no exception, with the emphasis on the transition bigger and bolder than ever before. Let’s define energy transition as the […]
The Seven Components of A World-Class Utility Customer Experience Strategy
The Customer Experience (CX) landscape is constantly evolving. A few years ago, businesses based their competitiveness on branding and pricing. CX conversations were primarily confined to the hospitality industry, where elevated service levels enabled companies to acquire and retain customers. But as Forbes points out, “customer experience is the new brand”. With the explosion of […]
Energy Efficiency: What You Have to Know before Launching Your Next Program
“The cleanest kWh is a kWh not used” has been the energy efficiency (EE) battle cry for decades. And utilities are delivering on that in myriad ways: innovating new program designs while continuing to improve EE savings nationwide. But we see a big opportunity to deepen energy savings nationwide still untapped: improved EE program targeting […]