The Customer Experience (CX) landscape is constantly evolving. A few years ago, businesses based their competitiveness on branding and pricing. CX conversations were primarily confined to the hospitality industry, where elevated service levels enabled companies to acquire and retain customers. But as Forbes points out, “customer experience is the new brand”. With the explosion of […]
Energy Efficiency: What You Have to Know before Launching Your Next Program
“The cleanest kWh is a kWh not used” has been the energy efficiency (EE) battle cry for decades. And utilities are delivering on that in myriad ways: innovating new program designs while continuing to improve EE savings nationwide. But we see a big opportunity to deepen energy savings nationwide still untapped: improved EE program targeting […]
The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience
Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the […]
EVs, Utilities and the Grid: Harmony or Discord?
Electric Vehicles (EVs) are here to stay. The US saw a spectacular 81% increase in EV sales in 2018, with a host of automakers bringing new EVs onto the market in 2019. What’s more, state climate and air quality mandates mean that millions of new EVs will hit the roads over the coming years. Bloomberg […]
Utility AI leading the digital transformation from awareness to adoption of energy disaggregation
Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has crossed the chasm of early […]
Leveraging AMI data for utility value
Summary Disaggregation offers a huge value by lowering risk and improving cost effectiveness of DSM programs, if it can be unlocked In a world of increasing distributed energy resources and local grid constraints, grid planning can be made more precise, granular and actionable with disaggregation New revenue generation, marketing and customer support are also promising […]
Crouching Heater, Hidden Pool Pump
This article originally appeared in the May 2-18 issue of Strategies, the magazine of the Association of Energy Services Professionals (AESP.ORG). Crouching Heater, Hidden Pool Pump The unintended consequences of missing appliances when analyzing loads Utilities collect and analyze energy usage data for various purposes such as fine tuning load predictions, designing demand side management […]
“Alexa, does my utility have a voice assistant?”
Forrester estimates that 50% of U.S. homes will have at least one smart speaker by 2022. The rapid growth of this medium is changing the way consumers seek and consume information. It’s imperative for utilities to reinforce their brand as a modern service provider. Further, it’s a powerful way to engage consumers, encourage energy behaviors, […]
Consumer Wish List: Itemization
Modern utilities are undergoing a transformation: no longer are they thinking of their customer base as “ratepayers”; they are instead viewing them as consumers, and focusing on providing them with value-add services above and beyond the delivery of electrons. In light of this transformation, Bidgely surveyed 1000 consumers from across the US, asking them about […]
Web Portal – Modernized for Today’s Consumer
Today’s typical consumer spends hours on Facebook, Instagram, Amazon and the like, so they’ve come to expect all digital interactions to be personalized. What’s the modern utility to do? Well, Bidgely’s recently-updated web portal solution is the answer, helping to deliver an engaging digital energy experience personalized to each consumer. In fact, one utility recently […]