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The Seven Components of A World-Class Utility Customer Experience Strategy

The Customer Experience (CX) landscape is constantly evolving. A few years ago, businesses based their competitiveness on branding and pricing. CX conversations were primarily confined to the hospitality industry, where elevated service levels enabled companies to acquire and retain customers. But as Forbes points out, “customer experience is the new brand”. With the explosion of […]

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utility customer service

The Three Ways Utilities Can Put Customers First: Retention, Loyalty, Experience

Over the past few years, aggressive competition has led to unprecedented customer churn. Some utilities are reporting as high as 20-25% churn YoY in markets like the UK or Australia. At the same time, customer expectations of the energy retailer industry has risen, particularly with respect to more transparency and better service. That’s meant the […]

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Bidgely Utility Artificial Intelligence

Utility AI leading the digital transformation from awareness to adoption of energy disaggregation

Bidgely’s been leading the Utility AI and disaggregation space for eight years now, and it’s exciting to see how other vendors and energy utilities are embracing the technology. We want to extend a huge welcome to all companies attempting energy disaggregation science. There is no doubt that load disaggregation has crossed the chasm of early […]

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Leveraging AMI data for utility value

Summary Disaggregation offers a huge value by lowering risk and improving cost effectiveness of DSM programs, if it can be unlocked In a world of increasing distributed energy resources and local grid constraints, grid planning can be made more precise, granular and actionable with disaggregation New revenue generation, marketing and customer support are also promising […]

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Crouching Heater, Hidden Pool Pump

This article originally appeared in the May 2-18 issue of Strategies, the magazine of the Association of Energy Services Professionals (AESP.ORG). Crouching Heater, Hidden Pool Pump The unintended consequences of missing appliances when analyzing loads Utilities collect and analyze energy usage data for various purposes such as fine tuning load predictions, designing demand side management […]

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Consumer Wish List: Itemization

Modern utilities are undergoing a transformation: no longer are they thinking of their customer base as “ratepayers”; they are instead viewing them as consumers, and focusing on providing them with value-add services above and beyond the delivery of electrons. In light of this transformation, Bidgely surveyed 1000 consumers from across the US, asking them about […]

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