Press & News

AI Helps Reduce Average Handle Time and Boost Quality

As call centers walk the fine line between a quality customer experience and cost control, it can become difficult for call center management to understand how to keep costs in check without sacrificing quality that will drive customers away. One of the most recommended ways to achieve this is to reduce average handle time (AHT) so customers aren’t experiencing long waits and agents aren’t wasting their time engaging in repetitive tasks that don’t lead to revenue generation or further the customer relationship.