Digitalize Customer Experience with web & alerts
Improve cost effectivness
of DSM & Energy Efficiency
programs
Reduce cost to serve with
smarter programs that expand gas use cases
Enhance conversion rates
for products & services
with targeted insights &
personalized promotions
Grid Management
with gas load
disaggregation
UtilityAI™ Takes Gas Insight & Engagement Further
Bidgely's UtilityAI™ platform delivers actionable insights for every gas customer by utilizing patented AI and Machine Learning technology to understand customers across 100+ attributes from meters and supporting contextual data.
These energy insights are used to deliver enhanced, hyper-personalized experiences to gas customers, which directly impacts the value drivers for gas utilities, such as: cost to serve, digitization, distribution/grid management, energy efficiency and new revenue generation.
Digital
Customer Experience
Bidgely's Customer Portal and Virtual Audit solutions allow gas utilities to engage customers through personalized, disaggregation-enriched digital channels that drive improvements in satisfaction, audit completions, and self service outcomes.
Energy
Efficiency
Deliver Home Energy Reports and Digital Alerts packages that lead customers to take specific actions. Enabled by Bidgely's Next Best Interaction (NBI) framework and derived from disaggregated end-use analysis, these solutions help gas utilities capture energy savings and reduce operational costs through proactive and tailored messaging to customers.
Enhanced
Targeting
Knowing which customers are using what appliances at what times is a core tenant of Bidgely's disaggregation technology. Leveraging enterprise analytics, gas utilities can use this information to inform program/product targeting, rate design, demand and scenario planning, and more.
New Revenues
Recruitment
Through an evolved and personalized customer journey, gas utilities can drive non-energy revenues through a vertically integrated products-and-services model or improve program recruitment and enrollment
CSR
Enablement
Equip your call center representatives to be energy advisors, resolve calls more quickly, and turn high-bill calls into trust-building touchpoints with powerful tools such as: appliance-level insights for major gas appliances in the home, High Bill Analyzer to get to the root cause of bill inquiries, Co-Browse to see what customers see and train them to self-serve by helping them navigate to the right information.
RESULTS
