HER 2.0

Recently I had the chance to speak with Patty Torrez, Manager of Digital Customer Experience, and Denine Rothman, Time-of-Day Program Manager, from Public Service Company of New Mexico (PNM) about how they are navigating the complex transition from traditional monthly billing to dynamic pricing structures and grid modernization.  They told me that PNM’s journey toward […]

Technology leaders across the utility industry recognize the limitations that data silos and disparate information create within the organization. With this in mind, many utilities have invested heavily in next-generation cloud data platforms, like Snowflake, to centralize AMI, CIS, GIS, and other data streams to establish a consistent data foundation across operational areas. When paired […]

Extreme volatility in the energy wholesale price is keeping European energy retail executives worried!  The scale of the challenge is unmistakable. According to the International Energy Agency (IEA), energy markets in Europe have had a volatile start to 2025, with prices surging to their highest level in two years. Wild price swings create chaos for […]