Utilities have invested heavily in new technologies, including renewables and smart grid solutions. Carbon-neutral energy sources, including renewables and nuclear, now account for roughly 40% of power generation in the U.S. and that share is expected to continue growing, especially as the incoming administration encourages further investments in green energy. The Biden administration envisions a carbon-free power-generation market by 2035, and a recent report from UC Berkeley’s Center for Environmental Public Policy estimates that investments in green technologies over the next 15 years can inject as much as $1.7 trillion into the economy and create millions of new jobs.
Against this backdrop, utilities need the ability to identify and invest in the right green solutions, while continuing to provide reliable, cost-effective power to their customers. Utilities that are leading the charge are effectively using data for energy savings, better load shaping and more, effectively targeting customers with personalized solutions that align with their clean energy goals. This keynote presentation, delivered at the Parks Associates Smart Energy Summit 2021, profiles energy companies that have staked out a leadership role through their effective use of artificial intelligence (AI), machine learning and data analytics to help them operate more efficiently; help consumers manage their energy usage; and integrate new technologies and solutions into customers’ homes. By profiling energy suppliers that have committed to data-driven transformation, this presentation will provide a road map for other utilities that are looking to build a greener, more efficient future for themselves and their customers.
Watch the on-demand session of 'Becoming a Digital Utility' aired as part of the Distributech Plus webinar series. This webinar features executive perspectives from Ameren's Tara Oglesby, VP Customer Experience, and Rob Childs, VP Products and Innovation, in a guided discussion led by Bidgely's CEO, Abhay Gupta, as they explore critical insights on how leading utilities can adopt new technology and leverage analytics to elevate the customer experience.
In this On-Demand Webinar, we take a deeper look at meter data analytics. Why do DSM Implementers benefit from meter data analytics? Bidgely has worked with over 30+ utilities and has helped utilities achieve higher energy efficiency savings, better customer targeting for programs and provided digital self-service solutions for customers. We help DSM implementers engage more deserving customers with their appliance upgrades, increase your profits, and show value of investment back to utilities. Bidgely’s analytics solution is performance-based so you only pay when results are achieved.
*This was originally aired as part of GridForward's "Building the Decarbonized Grid" Virtual Summit on June 8, 2021*
Demand Side Resources have long been the most cost-effective solution to energy resource constraints and are often the most cost-effective and flexible solution to decarbonization. The adoption and the deployment of these resources for a decarbonized grid, however, is different from an energy consumption reduction approach, and utilities in the West are working hard to use new technologies and new delivery strategies to enable the way in which customers use electricity in their buildings (can cars) to become a part of the decarbonized grid. The panelists in this session will discuss programs engaging customers in this process and technologies that are becoming the workhorses of flexible building demand and consumption.
Bidgely UtilityAI insights are used by over 24+ million customers across the world to better understand their energy usage and make meaningful changes in their energy consumption behavior. We make sure no customer is caught off guard about where their energy spend is going and prepare them for future energy expenses due to weather, rate changes and behavioral shifts. So we’re excited to enable Customer Service Representatives (CSRs) using Salesforce Service Cloud with this intelligence at their fingertips so they can achieve higher customer satisfaction call ratings, reduced high bill call duration, and increase energy efficiency program adoption.
In this on demand webinar you’ll learn from Kelly James, VP and GM, Energy and Utilities at Salesforce Industries and Jordana Temlock, Director of Business Development at Bidgely as they explore the application of Salesforce across various utilities and how this has positioned CSRs as energy advisors. We’ll also discuss the future of utility call center investments and how system integrators have played a role in advancing new technologies and strategies.
Traditionally, energy efficiency programs have focused on the adoption of energy efficient products. However, behavior‐based energy efficiency programs which rely on changes in decision making and changes in consumer habit have shown to provide added benefits, not just for energy savings, but also customer satisfaction. Customized usage reporting and recommendations create more opportunities to help your customers feel comfortable and in control of their homes, while reducing their energy costs.
In this session, we’ll explore the value of traditional EE programs, along with the added value of adding behavioral data based on customer actions. BPA has been a leader in testing and implementing Behavioral Energy Efficiency programs for more than ten years. You’ll learn about their current program, Section 13.2.5.2 - Behavioral Home Energy Reports, and how you can get started with this initiative.
*This session originally aired as part of Utility Analytics Summit in 2021.*
In this on-demand webinar, join Portland General Electric (PGE) SVP of Advanced Energy Delivery, Larry Bekkedahl, in conversation with Bidgely CEO, Abhay Gupta, as they discuss how the application of AI across AMI data supports utilities across key operational use cases, digital transformation, and clean energy initiatives. Pulling from the rich, customer-centric experience of PGE and the global innovations of Bidgely, this session highlights the application of AMI for:
*This On-Demand Webinar originally aired 8/12/21*
How do you engage LMI energy customers with empathy and intelligence? In this webinar we’ll share some learnings from leading organizations such as ACEEE, NEUAC, and DEFG, and explore how utilities can work with technology partners like Bidgely to provide comprehensive, data-driven solutions that meet unique LMI customer needs and address the common barriers they face.
Bidgely’s UtilityAI allows utilities to more accurately identify LMI customers, analyze their usage and engage them in meaningful ways with personalized and empathetic multi-channel communications that more effectively encourage participation in energy assistance, weatherization and energy efficiency programs that help customers save money, use less energy, and improve the comfort of their home.
*This On-Demand Webinar originally aired 9/30/21*
According to ACEEE’s latest report on Energy Burden, one-fourth of all U.S. households and two-thirds of low-income ones have high energy burdens and that number has grown and continues to grow due to the COVID-19 pandemic. It is essential, now more than ever, to understand the unique challenges and offer targeted solutions to low-to-moderate (LMI) customers. The good news is that there is a treasure trove of energy data for utilities already available about LMI customers. Bidgely has analyzed AMI and non-smart meter data for over 30+ utilities with over 17 patents in energy disaggregation.
In this limited enrollment workshop, we’ll explore comprehensive solutions that meet LMI customers’ specific challenges and tools that exist today to improve their customer experience across multiple channels. Brainstorm with your utility peers about how to identify LMI customers, analyze their usage and engage them in meaningful ways with hyper-personalized recommendations that improve efficiency and reduce energy costs.
Become a utility trusted energy partner in your community to drive participation in LMI programs. Creating a positive and cooperative relationship between LMI customers and their utility provides numerous benefits for the utility including increased customer satisfaction and reduced cost of managing arrearages. Utilities can leverage the abundance of energy data to more accurately identify LMI customers, analyze their usage and engage them in meaningful ways with personalized and empathetic communications that generate awareness, provide transparency, and build trust that increase participation in payment plans, energy assistance, weatherization, and energy efficiency programs.
Load research is fundamental to utility company operations. From rate and program designs for effective energy efficiency and demand response initiatives to grid planning and reliability, utilities and their customers benefit when load research is comprehensive and accurate.
Yet, traditional approaches to load research do not provide the insights and relevance utilities need to effectively engage with customers, optimize the impact of EV and other programs, and manage the grid during a time of accelerating industry change. Listen to this webinar to learn more about those topics and others, including:
