Utilities today manage a wide set of tools to engage customers: business intelligence tools, marketing automation, call center agents, meter data management and CRMs. Current solutions do a wonderful job of creating generic customer experiences, however they can fall short of intelligent dynamic workflows built on a true customer 360 view, because they lack energy usage intelligence. For example, marketing to customers that already have efficient appliance usage with energy rebate programs instead of electrification opportunities.
**Aired as part of the EMACS Webinar Series on October 12, 2021**
In this webinar, learn how gas utilities SoCalGas and Columbia Gas of Ohio have successfully deployed residential behavioral Energy Efficiency programs. Gas utilities have an opportunity to leverage their meter data, be it monthly, hourly, or 15min in their digital communications which empower residential customers to take control of their energy usage especially during the winter. This improves customer satisfaction and establishes a closer relationship between customers and their utility.
Moderator:
Scott Johnson – Vice President, Chartwell, Inc.
Speakers:
Dr. Maria Liza Legaspi – Energy Management Supervisor, SoCalGas
Ryan Stredney – Program Manager, Columbia Gas of Ohio
Pauline Marcou – S&G Manager, Bidgely
**This video was originally aired as part of the Chartwell EMACS Series**
NiSource continues to reimagine every aspect of the way it serves customers, working with industry partners to achieve its goal of creating a frictionless, connected digital customer experience. New initiatives under way this year include chat bots and live chat, a mobile app and 24/7 online stop, start or move/transfer service through the website. During this session, senior leaders from NiSource and Bidgely will discuss the best ways to implement new technologies, the importance of collaboration and future challenges facing the industry. Featured speakers from this webinar include Jennifer Montague, Senior Vice President and Chief Customer Officer at NiSource, and Abhay Gupta, Co-founder and Chief Executive Officer at Bidgely.
Bidgely fills the gap of SMB customer experience by expanding our proven residential analysis to SMB and commercial data. UtilityAI™ delivers actionable insights for every customer in your service territory by utilizing patented AI and Machine Learning technology to understand customers across 100+ attributes just from meter data. Perfect for program managers, data analysts, marketing and strategy teams who are looking for new ways to optimize their programs, and increase commercial engagement.
In this on-demand webinar, learn from Colin Gibbs, Bidgely’s VP of Strategy and Growth and Deeni Fatiha, who oversees the SMB solution, on how to utilize AI-generated intelligence to create stronger brand perception from relevant and tailored communications, increase engagement and adoption rates from hyper targeting and increase enrollment to incentive rebates and programs. By knowing customers well, you can strengthen customer relationships and generate new revenue and reduce customer churn by offering ROI driven tailored energy products and services.
The era of electric vehicles is upon us—and real investments are following bold pronouncements about EVs. Utilities are serious about meeting this growing consumer demand while simultaneously driving down carbon emissions and earning more revenue by supporting electrified transportation.
In this quickly moving environment, Utility Dive’s studioID surveyed utility professionals to get a better handle on their EV investment plans, the challenges, what’s driving those investments, and the value of improved insights into customer charging behavior and buyer propensity.
In this on-demand webinar, Bidgely Director of Strategy and Growth, Heather Williams, reveals the results of our survey and serves up insights that can guide your utility’s incentives, outreach, resource planning, ratemaking and more, including:
Learn how to plan for a decarbonized future with a customer centric approach. Essie Snell, Senior Manager at E Source and Colin Gibbs, Vice President, Strategy & Growth of Bidgely share on key tips to making your decarbonization strategy work for your customers, the grid and the planet.
In this on-demand webinar, we share how UtilityAI generates energy insights for customers that can strengthen your customer relationships to deliver beneficial electrification, increase mind share, and promote new products & services at the same time engaging low & moderate income groups.
In this UtilityAI In-Depth on-demand webinar, Bidgely discusses how the company's Enterprise Analytics Solution transforms utility data lakes to deliver value organization-wide and future-proofs utility operations.
