ON-DEMAND WEBINAR

Enriching the Customer Journey in Call Centers and Beyond with Artificial Intelligence

Utilities today manage a wide set of tools to engage customers: business intelligence tools, marketing automation, call center agents, meter data management and CRMs. Current solutions do a wonderful job of creating generic customer experiences, however they can fall short of intelligent dynamic workflows built on a true customer 360 view, because they lack energy usage intelligence. For example, marketing to customers that already have efficient appliance usage with energy rebate programs instead of electrification opportunities.

Privacy Terms © 2022 Bidgely, inc. all rights reserved