Bidgely's digital HER program is omni-channel with email, SMS, web and voice capabilities. Insights are delivered by our next best interaction engine that covers a wide library of insights and recommendations depending on utility objectives. In addition to $1-2 energy savings we've seen a 50% high bill call reduction for customers receiving alerts, 50% increase in online audit completion and 100% increase in the sale of non-commodity products.
- Appliance Breakdown Alerts
- Electrification Alerts
- Decarbonization Alerts
- Budget Alerts
- High Usage Alerts
- Appliance Inefficiency Alerts
- Rate Plan Optimization & Enrollment Alerts
- TOU and Peak Period Alerts
- Solar Generation Alerts & Promotions
We've designed a fresh dynamic paper journey in which customers receive three different types of reports, twice a year, including a Bi-Annual Report, Community Report and Seasonal Report.
- Within each report, modules featuring personalized next best interactions guide customers to the optimal rate plan and identify high usage categories like lighting, heating, or a new appliance like EV charging.
- Equipped with a more accurate and specific assessment of their energy usage today, customers are empowered to take action on their best savings opportunities with helpful monthly challenges to motivate them to save.
- Paper reports are delivered at cost for utilities, saving money and achieving on average 2% energy savings for both electric and gas customers
"We were searching for the next wave of customer engagement and a way to drive customers toward a digital, two-way dialogue with us."
— CLAY MONROE, DIRECTOR OF ROCKY MOUNTAIN POWER CUSTOMER RELATION