As utilities transition to dynamic customer engagement strategies, AI-powered AMI energy disaggregation enables utilities to deliver multi-channel, personalized smart alerts that generate greater customer energy and cost savings, inspire behavior change, position utilities as trusted advisors and facilitate revenue generation from product and services.
UtilityAI Smart Alerts provide an end-to-end digital alert customer journey that communicates optimally relevant information and calls to action at the ideal time. Smart Alerts are scheduled at ideal intervals during the billing cycle and are also dynamically triggered by key events such as budget, high usage and seasonal communications.
A series of nudges to motivate as many customers as possible to enroll in a utility program and/or consent to share their energy usage data.
A series of alerts that welcome customers to a new program and provide immediate and ongoing weekly usage insights to ensure positive reinforcement while managing expectations.
Alerts designed to build customer relationships and provide smart energy use encouragement at pre-determined intervals during each billing cycle, including: an appliance-level monthly bill summary; similar home comparison; personalized weekly highlights; gamified energy savings challenges; seasonal pre-winter and pre-summer alerts, mid-cycle bill projections; and quarterly best rate comparisons.
Beyond the core set of Engaging alerts, Smart Alerts also include ad hoc communications that are triggered by customer-specific energy use events in order to mitigate the risk of unexpected high bill surprises. These triggered alerts include notifications of high usage; peak EV charging; exceeding a budget threshold; and high bill warnings.
"Because of the targeted aspect of what we’re doing, learning and working with our customers, this is not blanket marketing. It is specific to these customers, about their needs and their individual situation. When we look at what we’re trying to become for our customers, we don’t want to be NV Energy, the utility who sells us power.
We want to be regarded as an energy advisor that they look to as the experts. We work extremely hard to be partners with our customers, to teach them ways to use, ways to save, best optimizations for things that they can do for their energy needs and uses."
DSM PROGRAM DELIVERY MANAGER,