Customer Experience

The European energy retail market is trapped in a vicious cycle. Customers switch providers to gain the smallest cost savings, suppliers slash margins to compete, and genuine differentiation becomes nearly impossible. This commoditisation crisis threatens to trap the entire sector in an unsustainable race to the bottom. But recent customer research suggests there’s a better […]

Small-scale energy generation and storage distributed energy resources such as solar PV, wind turbines, batteries and EVs (batteries on wheels) have little grid impact individually. But with scale their grid impact surges.  Millions of consumers have already adopted solar, batteries and/or electric vehicles. More importantly, thanks to cost reductions, product improvements and a desire for […]