Bidgely's Platform
Bidgely Named Leader in Customer Engagement and Experience Analytics by Guidehouse Insights
Guidehouse Insights has ranked Bidgely as a Leader in its 2023 evaluation of Customer Engagement and Experience Analytics providers.
Customer Experience
Utility Leaders Forecast Five Future-Ready Trends
To dive deeper into these future-ready trends, hear more from utility leaders at PGE, Pepco, APS, Duke and dozens of others through our on-demand Engage session recordings. Each year Engage brings together utility industry leaders to share new ideas about how data and AI are transforming operations across the enterprise Read more…
Analytics Workbench
Top 5 Takeaways: Customer Perspectives on EVs, Smart Homes, and Beneficial Electrification
Hear more from Jason McGrade about SECC’s research findings in the on-demand video of his Customer Perspectives on EVs, Smart Homes, and Beneficial Electrification session and then explore how Analytics Workbench can help you implement more effective customer-centered carbon reduction programs and strategies. The Smart Energy Consumer Collaborative (SECC) serves Read more…
Bidgely
COVID-19: The Accelerator for Digital Resilience at Utilities
No business is beyond the reach of the ongoing global pandemic and the corresponding response by state and local governments. Utilities are navigating a complex set of challenges, from dramatically decreased energy consumption in the commercial sector, to increased energy and demand in the residential sector and mounting financial distress Read more…
Bidgely
What Is Customer Engagement and How Can Utilities Use It?
There’s good reason why customer engagement (CX) is at the top of most businesses’ priority lists. But, with so many ways of doing business that didn’t exist 20 years ago—from SaaS to virtual power plants—what does the term actually mean, and why should it matter to your utility? Why Customer Read more…
Bidgely
The Seven Components of A World-Class Utility Customer Experience Strategy
The Customer Experience (CX) landscape is constantly evolving. A few years ago, businesses based their competitiveness on branding and pricing. CX conversations were primarily confined to the hospitality industry, where elevated service levels enabled companies to acquire and retain customers. But as Forbes points out, “customer experience is the new Read more…