Tampa, Florida | April 14–16 | Booth 1300
Discover how utilities are using AI-driven energy intelligence to improve affordability programs, strengthen customer engagement, and modernize utility operations.
Bidgely helps utilities act with confidence by replacing assumptions with granular appliance-level intelligence to help utilities deliver smarter programs, better service, and stronger customer trust.
One platform to adopt, scale, and operationalize utility Al for affordability, grid outcomes, and customer intelligence
CX Plus
Trusted TOU and DER insights
Call Centers
Proactive insights that reduce calls
Electrification
Identify EVs, heat pumps and DERs for targeting
Grid Planning
Confident load planning with AI
CIO & IT
Secure, scalable AI platform
Top-down strategy requires bottom-up intelligence
Whether you’re working to improve call center performance, expand affordability programs, or better understand customer energy behavior, our team is available for focused conversations during IUCX. Let’s talk about what smarter customer engagement looks like:
Identifying the drivers behind high bill complaints
Personalizing energy insights at scale
Improving participation in efficiency and electrification programs
Matching customers with the right incentives, rates, and rebates
Using AI insights to strengthen regulatory reporting
Real-world conversations on affordability, customer experience, and scaling AI across utility operations.
Bidgely and utility leaders will explore how AI helps utilities balance the needs of the grid, the utility, and the customer—especially as affordability pressures and electrification reshape the industry.
Main Conference Session
2:00 PM | Room 117 | April 14, 2026
Utilities are under increasing pressure to balance customer affordability, operational efficiency, and grid modernization.
In this session, Bidgely and utility leaders explore how AI and AMI data are helping utilities manage affordability challenges while improving customer engagement and operational efficiency.
Topics include:
Featured Speakers:
Nayan Parikh
Technology Group Product Manager (PSEG Long Island)
Utility Customer Experience Leader
Meredith McGowan
Vice President, Sales and Customer Success
Executive Leadership Panel
1:30 PM | April 13, 2026
Utilities have access to unprecedented amounts of energy data—but turning that data into operational impact remains a challenge.
In this executive leadership panel, industry leaders discuss how utilities are using AI and advanced analytics to transform device-level insights into measurable operational and customer outcomes.
The discussion explores how utilities can:
Moderator:
Abhay Gupta
Founder & CEO
April 14 – 16, 2026
Utilities are under increasing pressure to modernize customer engagement while managing affordability challenges and rising expectations.
This session explores how AI-driven insights help utilities:
High bill complaints remain one of the largest drivers of call center volume for utilities.
This session explores how AI-powered energy intelligence helps call center teams quickly identify the drivers behind bill spikes and resolve customer issues faster.
Topics include:
Featured Speaker:
Derek Thurmes
Customer Experience Strategy
Talk directly with Bidgely leaders across grid intelligence, customer programs, partnerships, and revenue strategy.
Gautam Aggarwal
Chief Revenue Officer
Abhay Gupta
Chief executive Officer
Karthik Moorthy
Chief Growth Officer
Ted Nielsen
Chief Product Officer
Dave Connaker
Vice President, North America Sales
Meredith McGowan
Vice President, Sales and Customer Success
Daniel Brunner
Director of Sales
Enrique Genao
Director of Sales
Jeremiah Schmidt
Director of Sales
Matthew Ray
Director of Sales
Nathan Roberson
Director of Sales
Saul Zambrano
Director of Sales
Zachary Forkel
Director of Sales
Adrian Chung
Director of Sales
Domain-trained AI models purpose-built for utility environments, securely deployed and proven at scale across tens of millions of meters.
Accurate identification of EVs, solar, batteries, and major appliances—no additional hardware required.
Circuit-, feeder-, and premise-level visibility to identify emerging overload risk early.
Confidence-based segmentation that improves DSM, TOU, EV, and affordability program performance.
Analytics and CX working as one system—creating a continuous feedback loop that improves outcomes over time.
For Grid & Program Teams
For Customers
For Regulators
See how Bidgely turns AMI data into regulator-grade intelligence—from grid planning to customer engagement.
