January 29, 2026
In the evolving landscape of utility management, AI is helping convert smart meter data into practical, operational action—improving decisions across planning, programs, and customer operations…
January 29, 2026
LIBERTY LAKE, Wash., Jan. 29, 2026 (GLOBE NEWSWIRE) -- Itron, Inc. (NASDAQ: ITRI), which is innovating new ways for utilities and cities to manage energy and water, is showcasing the latest advancements with its Grid Edge Intelligence portfolio...
January 27, 2026
BOZEMAN, Mont.-- Snowflake (NYSE: SNOW), the AI Data Cloud company, today announced new Energy Solutions, uniting Snowflake’s governance capabilities, partner-developed solutions, and industry-critical datasets into a single offering tailored for the energy sector. Snowflake Energy Solutions enable power, utilities, and oil and gas companies to build a trusted data foundation for AI...
January 12, 2026
The utility industry has reached an inflection point where “vertical AI” can unlock measurable value from AMI and operational data—moving beyond pilots toward scalable impact…
December 4, 2025
Utilities are moving past experimentation toward enterprise-scale AI adoption. This primer outlines practical steps for governance, security, data readiness, and operational change management…
December 1, 2025
As AI matures, energy CIOs are increasingly prioritizing vertical AI—solutions trained on utility realities—to accelerate outcomes while improving trust, security, and operational usability…
August 26, 2025
Utilities are sitting on vast data resources. CIOs can convert that data into growth by aligning investments to outcomes, modernizing platforms, and operationalizing analytics and AI across teams…
August 25, 2025
High energy bills are a perennial challenge for utility support centers, often leading to lengthy, cumbersome interactions. Layering GenAI onto smart meter data allows utilities to create unique energy profiles that translate technical usage into conversational, actionable insights. This approach helps customer service representatives decrease call handling times, improve first-call resolution, and reduce the need for costly on-site truck rolls. Ultimately, GenAI frees employees to focus on empathy and complex problem-solving for customers...
June 20, 2025
Modern utilities face a complex web of initiatives—electrification, grid modernization, and customer programs. This piece outlines how CIOs can prioritize by tying data strategy to measurable outcomes…
April 7, 2025
Advanced metering infrastructure (AMI) now accounts for more granular data, enabling new use cases. This article explores considerations for utilities evaluating AMI 2.0 investments and value capture…
March 26, 2025
As utilities explore ways to serve demand growth from EVs, AI can improve load management through better forecasting, segmentation, and program design—helping maintain reliability while enabling electrification…
March 20, 2025
The traditional energy paradigm is shifting dramatically. This article breaks down load shifting vs. load shaping and how customer-centric strategies support a modern grid with growing DER and electrification impacts…
November 1, 2019
A recent study by the Environmental Defense Fund (EDF) put hard numbers to a conclusion many utilities and regulators have already reached: the potential savings offered by utility-funded energy efficiency programs are not reaching the customers who could benefit the most.
October 31, 2019
Each year the consulting firm Deloitte surveys hundreds of companies about their customer service strategies and future plans. In its most recent survey of 450 customer contact leaders around the world Deloitte found that artificial intelligence is very much in their future plans: indeed, fully 56% of respondents said they have plans to invest in AI.
October 31, 2019
Smart thermostats, efficient appliances, distributed energy resources and other advanced technologies are rapidly transforming the global utility industry. Yet the approach many North American utilities take to get customers to sign-up for various demand side management (DSM) programs doesn’t take advantage of cutting-edge technology and data analytics.
October 30, 2019
Every company in every industry cares deeply about cultivating highly satisfied and engaged customers. It’s the sort of statement that seems so obviously self-evident that it’s not worth uttering.
October 30, 2019
There are few things in this complex, opinionated and messy world that can be categorized as universally positive. There’s a strong argument to be made that increased electrification is one.
