Among the many reasons why customers are transitioning to electric vehicles, saving on gas costs each month is a big factor. And EV customers particularly have big potential to save on time of use rates. So there is big incentive to engage with those customers early on, proactively, and on an ongoing basis to help them maximize their savings.
In this 2-minute, ungated video, Bidgely Strategy & Growth Lead Pauline Marcou shares how advanced smart meter analytics enable personalized energy use coaching, setting the stage for a different kind of consumer-utility relationship as well as greater customer satisfaction resulting from realizing the full benefits of their new vehicle.
Bidgely Director of Innovation Maria Kretzing describes how one utility has introduced a behavioral managed charging program for all EV owners that leads to an opt-in, telematics-based managed charging program. The program is maximizing participation in the utility's managed charging program by starting with behavioral opt-out messaging to advise consumers about shifting their on-peak charging to off-peak times. Then, for those customers who heavily charge on-peak, the program offers an opt-in to a telematics-based managed charging program in which their vehicles will be directly controlled by the utility during on-peak times to shift that load to off peak times. The program is designed to maximize the total kilowatt hour shift to off-peak times.
Welcome to Bidgely Engage+, a fresh take on our virtual event, offering monthly episodes that profile the global energy industry’s most inspirational leaders and future-ready innovations.
Against the backdrop of extreme weather and vulnerable communities, CenterPoint Energy knew it needed a strong resilience strategy with sustainability and equitability at its core.
In this episode of Bidgely Engage+, host Neil Strother sits down with Elizabeth Gonzalez Brock Vice President, Energy Solutions and Business Services, CenterPoint Energy as she shares key insight on how Houston’s Reliance Now program brings voices from various stakeholders together to better inform decisions around grid planning.
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Changing customer behavior requires a delicate balance of incentives that either reward positive behavior (carrots) or discourage behavior (sticks). Deciding which type of incentive to use and when requires understanding the customer and delivering the appropriate message at the right time. When done correctly, energy intelligence can be a meaningful tool for behavioral demand response.
Catch this short video, featuring Bidgely’s Hannah Courtney, and she shares more insights.
In this 1-minute video, Maria Kretzing, Director of Innovation at Bidgely, shares how electric companies making critical decisions around EV infrastructure can rely on advancements in AMI analytics for key inputs to drive a more robust, reliable, and informed EV strategy.
Offering an electric vehicle to a customer that already owns one isn’t the best use of your EV program spend. Sending that customer the right EV services or products is a better way forward. Mass marketing delivers lackluster returns on investment. But by tailoring communications to individual customers’ likes and dislikes, what’s happening in their households, you can achieve better engagement. In this short video, Bidgely Director of Innovation Maria Kretzing shares important considerations for targeting your EV customers with the right messages for their needs.
NV Energy VP for Electrification & Energy Services Marie Steele and Bidgely Cofounder and CEO Abhay Gupta recently sat down at an event by The Edison Foundation to discuss the future of customer engagement and how NV Energy is using smart meter data disaggregation to:
The Institute for Electric Innovation’s (IEI) Thought Leaders Speak Out 2022: Engaging Customers with Technology series brings together electric company executives with customer responsibilities to share lessons learned and the results of successful customer engagement strategies.
This takeaways sheet from IEI provides links to key audio clips from the discussion.
The need for flexibility in today’s grid continues to grow, making the need to understand and influence residential demand more critical than ever. Understanding the unique demand flexibility of each customer and personalizing engagement accordingly is critical for success.
Catch this short video, featuring Bidgely’s Hannah Courtney, and she shares more insights.
