BECC/Bidgely Workshop: LMI Solutions That Meet Your Customers' Needs
*This On-Demand Webinar originally aired 9/30/21*
According to ACEEE’s latest report on Energy Burden, one-fourth of all U.S. households and two-thirds of low-income ones have high energy burdens and that number has grown and continues to grow due to the COVID-19 pandemic. It is essential, now more than ever, to understand the unique challenges and offer targeted solutions to low-to-moderate (LMI) customers. The good news is that there is a treasure trove of energy data for utilities already available about LMI customers. Bidgely has analyzed AMI and non-smart meter data for over 30+ utilities with over 17 patents in energy disaggregation.
In this limited enrollment workshop, we’ll explore comprehensive solutions that meet LMI customers’ specific challenges and tools that exist today to improve their customer experience across multiple channels. Brainstorm with your utility peers about how to identify LMI customers, analyze their usage and engage them in meaningful ways with hyper-personalized recommendations that improve efficiency and reduce energy costs.
Become a utility trusted energy partner in your community to drive participation in LMI programs. Creating a positive and cooperative relationship between LMI customers and their utility provides numerous benefits for the utility including increased customer satisfaction and reduced cost of managing arrearages. Utilities can leverage the abundance of energy data to more accurately identify LMI customers, analyze their usage and engage them in meaningful ways with personalized and empathetic communications that generate awareness, provide transparency, and build trust that increase participation in payment plans, energy assistance, weatherization, and energy efficiency programs.