CHARTWELL INNOVATION SERIES: Creating Hyper-Personalized Customer Journeys with Bidgely’s Smart Alerts

**This video was originally aired as part of the Chartwell Innovation Series**

Advancements in AI and recommendation engines have risen customer expectations for personalization tremendously. Now, with just meter data, utilities can take advantage of energy disaggregation and apply it to AI engines in order to produce alerts that are not just data rich but smart – taking into account weather, customer life stage, appliance time of use, efficiency, propensity for EV, Solar or DIY solutions and more.

In this webinar you’ll learn from Varun Nagaraj, Chief Operating Officer at Bidgely about the various ways utilities use Bidgely’s smart alerts to create dynamic customer journeys.

  • Proactive and Seasonal Touchpoints for Energy Efficiency
  • Smart Alerts for Budget Bill, Bill Alerts, DR Event
  • Data Consent & Program Recruitment
  • Decarbonization & Electrification Education
  • Hyper-Personalized Journeys


  • Scott Johnson – Vice President, Chartwell, Inc.


  • Varun Nagaraj – Chief Operating Officer, Bidgely