Case Study: Electric Ireland and Bidgely Maximise the Value of Customer Data

Ireland’s National Smart Metering Programme has committed to replacing all 2.4 million electricity meters at homes and businesses countrywide with next-generation Smart Meters by 2024.

As part of this programme, Electric Ireland is in the midst of a multi-year initiative to roll out smart meters to 1.3 million of its customers---with the goal of delivering a superior energy customer experience and helping customers “see their electricity in a whole new light” by more effectively managing their energy usage and carbon footprints.

Electric Ireland selected Bidgely to realize the rich customer engagement value of its AMI data and inform customer-centric programs with appliance-level home energy consumption insights.

The program went live in June 2021, and in its first six months demonstrated impressive engagement metrics.

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