IDC MarketScape: Worldwide Digital Customer Engagement Solutions for Utilities 2023-2024 Vendor Assessment

Bidgely has been named a "leader" by IDC in this important MarketScape focused on energy customer engagement.

The IDC MarketScape report analyzed each vendors' ability to support core customer interactions across the five main categories of descriptive, diagnostic, predictive, prescriptive, and ecosystem engagement. Bidgely’s strength in addressing each category was acknowledged with reference to its series of artificial-intelligence (AI)-powered communication tools, such as consumption tracking; home energy reports; high-usage alerts and high bill alerts; bill projection estimates; rate/tariff plan analysis; seasonal alerting; energy savings recommendations and demand response.

Particular emphasis was placed on Bidgely’s distinctive capabilities in smart Distributed Energy Resources (DER) Management and Electric Vehicle (EV) Charging Management.

Read the MarketScape excerpt now.