*This session originally aired as part of the JD Power Utility Conference in March 2021.*
The clean energy revolution is underway, with utilities leading the charge through the adoption of net-zero carbon goals and pledges towards a greener future. In the three dimensions of climate leadership, outlined in JD Power's latest Sustainability Index, there's a clear need to capture customer engagement and advocacy. In this presentation, Abhay Gupta, CEO and Founder of Bidgely, a leading AI-driven SaaS provider of utility and customer analytics, explores major opportunities to use data to better connect with customers:
